Return & Refund Policy – 09-Shop Ethiopia
At 09-Shop, we care about your satisfaction and want to make sure you have a smooth shopping experience.
We only accept returns for defective or damaged products.
Return Eligibility
- You must notify us within 1 day after receiving your order if your item is defective, damaged, or not as described.
- The item must be unused, in its original packaging, and include all tags or accessories.
- Proof of purchase (receipt or order confirmation) is required.
How to Request a Return
- Contact us at 09shopecom@gmail.com within 1 day of receiving your order.
- Provide a clear photo or video showing the defect or damage.
- Once your return request is approved, we’ll give you instructions on how and where to send your item.
- Return Address: Jakros Square, MDK Building, 5th Floor, Addis Ababa, Ethiopia
Items returned without approval will not be accepted.
Non-Returnable Items
- Products that are not defective or damaged
- Sale or discounted items
- Personal care items (e.g., cosmetics, skincare)
- Customized or special-order items
Refund Process
- After we receive and inspect your returned product, we’ll notify you if your refund is approved.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- If more than 15 business days pass and you haven’t received your refund, please contact us at 09shopecom@gmail.com.
Thank you for shopping with 09-Shop Ethiopia — where quality and customer satisfaction come first.
Questions or Assistance
We’re here to help.
For any return or refund inquiries, contact us at 09shopecom@gmail.com or visit 09-Shop.com.
Thank you for shopping locally with 09-Shop Ethiopia — where quality meets convenience.